Talk, Listen, Change (TLC) is the UK’s leading relationships charity supporting people through abuse, crisis and relationship breakdown. TLC’s Prevention, action, support team (PAST) intervention, delivered since January 2024, provides intensive case management to high-risk high harm perpetrators of domestic abuse who are identified via the Multi-Agency, Task and Co-ordination (MATAC) model. TLC’s cost-effective PAST programme focuses on those who are perpetrating high harm domestic abuse and who pose high risk to victims / survivors. Its aim is to protect victims and their families by working with the perpetrator, to stop them from continuing their abuse. Typically, the programme works with perpetrators who are involved with the criminal justice system and have complex issues and needs, for example substance abuse, homelessness, unemployment, mental and physical health issues and trauma. The intervention takes a multi-agency approach, bringing together all appropriate services, making sure key information is shared and there’s collaboration and agreement regarding effective interventions, ensuring a co-ordinated response to address the abuse. It was developed after previous funding for high-risk domestic abuse interventions ended in October 2023. Greater Manchester Police asked TLC to continue working in partnership across Manchester, Salford, Tameside, Trafford, Stockport and Bury to implement an approach based on MATAC. PAST combines the most effective elements of existing models and delivers greater value for money. Impact TLC uses the severity of abuse grid (SOAG) tool to track change in abusive behaviours over time,informed by intelligence / multi-agency information. Of cases closed in Q2 2025: 81% showed a reduction in risk of stalking and harassment 88% showed a reduction in risk of physical abuse 71% showed a reduction in risk of sexual abuse The costs of domestic abuse – to individuals, families and society – are extremely high. By tackling those who perpetrate abuse, PAST aims to reduce societal costs, lost productivity, and costs to statutory services. There are also immeasurable individual impacts (emotional, mental and physical) on victims, their children and families. This cost-effective model has been created in partnership with Greater Manchester Police and other statutory and non-statutory partners, taking learning and best practice from TLC’s previous high risk / high harm work. • How can we scale up this kind of innovation and create more effective, responsive, and sustainable people-focused public services? Read our January 2026 report. • More case studies of social enterprise innovation
Talk, Listen, Change (TLC) is the UK’s leading relationships charity supporting people through abuse, crisis and relationship breakdown. TLC’s Prevention, action, support team (PAST) intervention, delivered since January 2024, provides intensive case management to high-risk high harm perpetrators of domestic abuse who are identified via the Multi-Agency, Task and Co-ordination (MATAC) model. TLC’s cost-effective PAST programme focuses on those who are perpetrating high harm domestic abuse and who pose high risk to victims / survivors. Its aim is to protect victims and their families by working with the perpetrator, to stop them from continuing their abuse. Typically, the programme works with perpetrators who are involved with the criminal justice system and have complex issues and needs, for example substance abuse, homelessness, unemployment, mental and physical health issues and trauma. The intervention takes a multi-agency approach, bringing together all appropriate services, making sure key information is shared and there’s collaboration and agreement regarding effective interventions, ensuring a co-ordinated response to address the abuse. It was developed after previous funding for high-risk domestic abuse interventions ended in October 2023. Greater Manchester Police asked TLC to continue working in partnership across Manchester, Salford, Tameside, Trafford, Stockport and Bury to implement an approach based on MATAC. PAST combines the most effective elements of existing models and delivers greater value for money. Impact TLC uses the severity of abuse grid (SOAG) tool to track change in abusive behaviours over time,informed by intelligence / multi-agency information. Of cases closed in Q2 2025: 81% showed a reduction in risk of stalking and harassment 88% showed a reduction in risk of physical abuse 71% showed a reduction in risk of sexual abuse The costs of domestic abuse – to individuals, families and society – are extremely high. By tackling those who perpetrate abuse, PAST aims to reduce societal costs, lost productivity, and costs to statutory services. There are also immeasurable individual impacts (emotional, mental and physical) on victims, their children and families. This cost-effective model has been created in partnership with Greater Manchester Police and other statutory and non-statutory partners, taking learning and best practice from TLC’s previous high risk / high harm work. • How can we scale up this kind of innovation and create more effective, responsive, and sustainable people-focused public services? Read our January 2026 report. • More case studies of social enterprise innovation