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Organisation Summary

Business Sector:Health and Social Care

Business Activities:Mental health services, care services, training, employment

Business Location:North East Lincolnshire

Chief Executive:Jane Lewington

Turnover:£25m (2014-15)


Legal structure:Community Interest Company


On April 1 2011, North East Lincolnshire mental health services officially became NAViGO Health and Social Care Community Interest Company.

The creation of a social enterprise to provide mental health services was part of the Right to Request scheme in which all provider services had to split from their commissioners. In North East Lincolnshire this means that mental health services are no longer provided by the Care Trust Plus.

NAViGO’s mission is to provide services that all members would be happy for their own family to use, and it aims to do this by to building on its successes in particular areas such as in-patient dignity feedback, length of stay and also employment, accommodation and Improving Access to Psychological Therapies (IAPT) through the highly successful Open Minds centres.

NAViGO puts more control into the hands of the people who know its services best: staff and service users / carers through its membership model. It has a voting membership which gives service users and carers equal rights to staff.

Against a background of national service cuts NAViGO has been able to make savings by working smarter, reducing waste, increasing efficiency, having fewer managers and reducing bureaucracy. It has also been able to open a new eating disorder service unlike any in the county and generate a surplus to reinvest into services. One example of reinvestment is the recent construction of a dementia-friendly conservatory and café for service-users and their families, as voted for by the membership.

NAViGO will keep trying, being more flexible and changing the way they do things to create reinvestment each year, giving their members a real voice in the development of local services and creating a service which is truly part of the local community.

E3M Member


Name:Jane Lewington

Title :CEO

Jane Lewington has vast experience as a Chief Executive, having been the Chief Executive of North East Lincolnshire Primary Care Trust (PCT) for ten years and, until retiring last year, Chief Executive of United Lincolnshire Hospitals NHS Trust. Jane oversaw the PCT’s transformation into the country’s first Care Trust Plus, when the PCT took over responsibility for commissioning adult social care services from the local council. She has experience in every sector of the NHS, including primary care, community services, mental health services, learning disability and acute hospital care, most of which she gained during the 23 years she spent working in North East Lincolnshire. Having led United Lincolnshire Hospitals NHS Trust out of special measures, Jane currently works with NHS Improvement as an Improvement Director supporting Trusts in special measures with their turnaround programmes.